Author: Networktastic Support
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Incorrectly Ordered Goods
If you have incorrectly ordered an item (wrong color, size, etc.), you can contact us within ten business days from the delivery date. After this time, we cannot exchange or accept the return of any incorrectly ordered goods; shipping charges to return the original products will be the customer’s responsibility.
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Return for Replacement
We will provide replacements for any faulty or defective product within the warranty period of that product. Replacements will ONLY be for the same product/part number; we cannot exchange one product for a different item. If we request the return of a defective item, we will email you a pre-paid UPS return shipping label; we…
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Return for Refund
Networktastic must authorize all requests for a refund within 30 days of the delivery date and before the customer returns the goods. You can start a return by logging into your account and clicking the “Request return” button. When a refund is due, we can only issue that refund via the original payment method. Items…
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Sending a Return
Please write the order number on the outside of the package; please note: We recommend you purchase insurance for your return, we cannot be responsible for it being lost or damaged in transit, please use a carrier that can provide you with proof of delivery. Return to: Patch Cords Online/Networktastic 1079 W. Round Grove Rd.…
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Starting the RMA Process
Please submit a request leaving as much information as possible, including your order number. If your order was damaged, please attach any relevant images. If you need to return an item within the products return period that is no longer needed, then you can log into your account and click the “Request return” button. This…
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Ship Times
We will always do our best to ship your order as soon as possible, each product has an estimate in the pricing section that shows the shipment time for that product. If you choose products that have different ship times, then we will ship your order complete when the longest lead time product is available.…
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Address Types
Residential Addresses There are many different types of residential address designations, for example: Please make sure that you include the exact designation when filling out your shipping address details to make sure your order is delivered safely. We cannot be held responsible for unsuccessful deliveries if your address designation is missing or incorrect. By default,…
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Refunds for Shipping Charges
We cannot refund any shipping charges, either for the original order or returning the goods to us. The ONLY time shipping charges will be refunded if the item is returned because it is defective and the only item in the order. If there are other items in the order you are keeping, we cannot issue…
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Next Day Shipping
If you order any product “Next Day” that has any “ship time” other than “Usually Ships the Same Day,” you will not receive it the next day. Every product page has the ship time status in the product description. For products marked “Usually Ships the Same Day,” we will ship the same day if that…
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Undeliverable Packages
When an order is returned as undeliverable, we automatically cancel the order and begin issuing a refund (less the original shipping charges, and any handling charges incurred). You will receive an email confirming the return and refund details after the delivery has been received. A package might be returned as undeliverable for several reasons: We…